UCO Bank Customer Care Toll-Free Number

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Account holders can contact the UCO Bank customer care toll-free number to get answers to their queries related to banking services or products such as deposit accounts, personal loans, home loans, etc. by calling on the number mentioned below:

1800 274 0123

For all purposes, one has to contact on the same UCO Bank customer service number for all queries/issues related to net banking, mobile banking, etc.

UCO Bank Customer Care Email ID

One can also contact the customer service team and get the complaint registered by sending an e-mail to the UCO Bank customer care email IDs mentioned below:

Purpose UCO Bank Customer Care Email ID
For ATM hotlisting & helpline mail [email protected]
Other ATM Queries [email protected]
E-banking related queries [email protected]
Customer Grievances [email protected]
Customer Feedback/ suggestions [email protected]
M-banking related queries [email protected]

UCO Bank Head Office

UCO Bank is based in Kolkata where it was set up in 1943. The complete mailing address of the bank is –

UCO Bank
Customer Service and Customer Complaints Cell,
Strategic Planning Department, Head Office,
2nd Floor, 10, BTM Sarani,
Kolkata, West Bengal – 700 001
Phone: 033 44557970, 033 44557977 Fax: 033 44557319
E-mail: [email protected]

UCO Bank Debit Card Hotlisting by SMS

UCO Bank has made it simpler for customers to get their lost or misplaced debit card hotlisted by sending an SMS to 9230192301 in any of the below-mentioned formats.

SMS Format Example SMS to be sent to
HOT HOT 9230192301
HOT<space><last 4 digit of card no.> HOT 1234
HOT<space><14 digit account no.> HOT 12345678901234

UCO Bank Locator

Customers can find the address and location of any of the branches or UCO Bank ATMs by visiting the https://www.ucobank.com/English/locator.aspx website and entering details like state, city, branch name, IFS code, locality and advanced options like forex card, locker and demat account.

UCO Bank Grievance Redressal

If any customer has a grievance against the bank or its employee, the customer can send a letter mentioning the case diligently and send it to the below-mentioned address.

UCO Bank,
Customer Service and Customer Complaints Cell,
Strategic Planning Department, Head Office,
2nd Floor, 10, BTM Sarani,
Kolkata, West Bengal – 700 001
Phone: 033 44557970, 033 44557977 Fax: 033 44557319
E-mail: [email protected]

Complaints can also be registered by calling or sending an email to the details mentioned below:

Toll-Free Number 1800 103 0123
For ATM hot listing, helpline, mail & other ATM queries [email protected]
For assistance in RTGS/NEFT [email protected]

One can contact the principal nodal officer for grievance Redressal if the issue is not resolved at the primary level.

Principal Nodal Officer for Grievance Redressal/Principal Code Compliance Officer for Banking Codes and Standards Board of India (BCSBI):

Shri. T.B. Negi
General Manager
Strategic Planning and GAD
UCO BANK
Head Office -1
2nd Floor, 10, B.T.M. Sarani
Kolkata – 700 001
Phone No: 033 44557977, 44558424
Fax: 033 44557319
E-mail: [email protected]

Time Bound Grievance Redressal

UCO Bank follows an internal procedure under which all grievances and complaints lodged by customers have to be resolved under a specific time frame. The time frame for resolution of all complaints is as follows:

Grievance Redressal Level Time Allotted for Redressal
Branch level 7 days
Zonal Office level 4 days
Circle Office level 4 days
HO level 6 days

If any of the complaints are not addressed within the stipulated timeframe, and within a maximum of 21 days, the customer can take the matter to the Banking Ombudsman appointed by the RBI. Customers can download the form from the bank’s website https://www.ucobank.com/English/complaint-form.aspx and send the form with relevant documents to the following address.

Centre Contact details of the Office of Banking Ombudsman Area of Operation
Ahmedabad Shri Rajesh Kumar
C/o Reserve Bank of India
La Gajjar Chambers, Ashram Road,
Ahmedabad-380 009
Tel.No.079- 26582357, 079-26586718
Fax No.079-26583325
email: [email protected]
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
Bangalore Shri. M.Palanisamy
C/o Reserve Bank of India
10/3/8, Nrupathunga Road
Bangalore-560 001
Tel.No.080-22210771, 080-22275629
Fax No.080-22244047
email: [email protected]
Karnataka
Bhopal Shri A.F. Naqvi
C/o Reserve Bank of India
Hoshangabad Road, Post Box No.32,
Bhopal-462 011
Tel.No.0755-2573772, 0755-2573776
Fax No.0755-2573779
email: [email protected]
Madhya Pradesh and Chattisgarh
Bhubaneswar Shri B.K. Bhoi
C/o Reserve Bank of India
Pt. Jawaharlal Nehru Marg
Bhubaneswar-751 001
Tel.No.0674-2396207, 0674-2396008
Fax No.0674-2393906
email: [email protected]
Orissa
Chandigarh Smt. Jaimal Tashi
C/o Reserve Bank of India
New Office Building
Sector-17, Central Vista
Chandigarh-160 017
Tel.No.0172-2721109, 0172-2721011
Fax No.0172-2721880
email: [email protected]
Himachal Pradesh, Punjab and Union Territory of Chandigarh
Chennai Shri S.Ganesh
C/o Reserve Bank of India,
Fort Glacis,
Chennai 600 001
Tel No.044-25399170, 044-25395964
Fax No.044-25395488
email: [email protected]
Tamil Nadu, Union Territories of Pondicherry and Andaman and Nicobar Islands
Guwahati Shri B.B. Sangma
C/o Reserve Bank of India
Station Road,
Pan Bazar
Guwahati-781 001
Tel.No.0361-2542556, 0361-2540445
Fax No.0361-2540445
email: [email protected]
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
Hyderabad Sh. M. Sebastian
C/o Reserve Bank of India
6-1-56, Secretariat Road
Saifabad,
Hyderabad-500 004
Tel.No.040-23210013, 040-23243970
Fax No.040-23210014
email: [email protected]
Andhra Pradesh
Jaipur Shri N.P. Topno
C/o Reserve Bank of India,
Ram Bagh Circle,
Tonk Road, Post Box No.12,
Jaipur-302 004
Tel.No.0141-2570357/0141-2570392
Fax No.0141-2562220
email: [email protected]
Rajasthan
Kanpur Shri Smt. Madhvi Sharma
C/o Reserve Bank of India
M.G. Road, Post Box No.82
Kanpur-208 001
Tel.No.0512-2361191/0512-2310593
Fax No.0512-2362553
email: [email protected]
Uttar Pradesh (excluding District of Ghaziabad) and Uttaranchal
Kolkata Shri M.S. Soy
C/o Reserve Bank of India
15, Nethaji Subhas Road
Kolkata-700 001
Tel.No.033-22306222/033-22305580
Fax No.033-22305899
email: [email protected]
West Bengal and Sikkim
Mumbai Smt. R. Sebastian
C/o Reserve Bank of India
Garment House,
Ground Floor,
Dr. Annie Besant Road,
Worli, Mumbai-400 018
Tel.No.022-24924607/022-24960893
Fax No.022-24960912
email: [email protected]
Maharashtra and Goa
New Delhi Shri M. Rajeshwar Rao
Banking Ombudsman
Reserve Bank of India Building
2nd Floor, 6, Sansad Marg
New Delhi – 110001
Tel No. 011-23725219/23710882/23725445
Fax No. 011-23725218
email: [email protected]
Delhi, Haryana, Jammu and Kashmir and Ghaziabad district of Uttar Pradesh
Patna Shri Shrimohan Yadav
C/o Reserve Bank of India,
South Gandhi Maidan,
Patna-800 001
Tel.No.0612-2322569/2323734
Fax No.0612-2320407
email: [email protected]
Bihar and Jharkhand
Thiruvananthapuram Sh. F.R. Joseph
C/o Reserve Bank of India
Bakery Junction
Thiruvananthapuram-695 033
Tel.No.0471-2332723/0471-2329676
Fax No.0471-2321625
email: [email protected]
Kerala and Union Territory of Lakshadweep

About UCO Bank

UCO Bank is one of the major government-owned commercial banks in India. It also features in Forbes Global top 2000 list with a business of Rs 4.55 Lakh Crore in 2013-14. The bank has a huge presence across the country with more than 4000 service units and 49 zonal offices. The bank is headquartered in BTM Sarani, Kolkata. The bank provides all facilities to its customers, be it online or offline.